Making Cabinets

building-cabinets

“It was easier when I was making cabinets.”

“Why, what was different?”

“At the end of the day, I could see and feel my progress. Now I just deal with people and it is hard to know if I accomplished anything.”

As I reflect on my own work. I can relate.

A lot of what we do is less measurable, less tangible.

It is certainly easier when you make something. It wasn’t there before. You built it. It now exists. You can see it.

Ideas, thoughts, managing, leading are harder to quantify.

But we are still making.

Building ideas.

Crafting thoughts.

Developing people.

Creating and expanding organizations.

“Maybe it would be easier to ask yourself a simple question at the end of the day: What Cabinets Did I Make Today?”

“What do you mean?”

“Think about your work now in terms of cabinets because that is where you started. Take your interactions with customers, sales gained, estimates written, and turn then into cabinets.”

“You are a little weird.”

“Yeah I know, but keep tracking. This will tie your current work to the familiar and fulfilling work that you keep longing to do again.”

“I can try. So when I complete four estimates in a day, that may be a cabinet? Instead of not feeling like I am making progress, I can look at that pile of paper, and see a cabinet?”

“Yes, making cabinets out of your current work.”

Maybe that is how we can all calibrate our time, our effort. Think about our work in terms that are familiar and comfortable. A lot of our lives can feel like spinning our wheels instead of Making Cabinets.

What Cabinets are you making?

What [insert your cool creative thing here] have you built today?

Go. Make a difference. Make Cabinets.

 

The Evidence

Helping people understand themselves is a large part of what I do. There are various tools to assist with this process, but a solid go to assessment includes the DISC (Thank you creator of Wonder Woman) combined with Driving Forces. This combination helps people understand both their behavioral style (How they do things) along with their motivations (Why they do things).

One of my favorite opportunities to help with this understanding is part of a three-day learning experience for supervisors. I have the opportunity to spend a few hours walking these 20 supervisors through their styles.

Typically during the periodic breaks, many of them come up and want to discuss their results in more detail.

“Hey, I know it says that I can be perceived as harsh, but that is not who I am trying to be, how can I change this perception?”

“When it describes me as picky how can I balance that with the job that does have a need for accuracy and follow through?”

“Wow, how did this thing know so much about me?”

But it was a few days ago that something really caught my attention.

The session began, and one person in particular was noticeable.

I could read the body language. Arms folded, looking annoyed.

Shaking their head No.

Hardness in their face.

Then the break.

I knew what would be coming next.

They were the first to come talk to me.

The tone was aggressive.

They were on the defense.

“Hey, this thing is not right. It is not accurate.”

I paused and looked down at the page.

I can see the page, the graph, the chart.

“I didn’t really read it all, but what I did read was not me! That is not how I am perceived, and I really care about doing what is right!”

They are standing and move closer to me. We are now face-to-face. I can feel them in my space.

There is another supervisor watching this interaction, they can see the same page I can see. Their glance goes from that page, to me, to the defensive supervisor. A slight smile appears.

I smile as well.

I wait.

There are more words.

I look down at the chart once more.

I wait.

There is a pause.

A hard look at the offending page.

A third smile.

“Wait a minute. Did I just provide you with the evidence that this report is accurate?”

I waited and then chimed in.

“Well, what I see is someone who relies on past experience, and proven methods, who may be skeptical of new information, especially that which may be critical of you, because your strong ego may get in the way. Also, you may periodically bring a more aggressive approach than needed, especially when you feel threatened.”

Another pause.

Smiles all around.

“I think I am starting to get it. It is not easy coming to grips with who I am. Some of this report is great, some of it feels hard.”

“Now you are getting it. There are parts of you that are really great and help you to be successful. But some of what we are here to deal with are the parts that get in the way of your success.”

“Thank you for being patient with me.”

“Thank you for providing the evidence that these reports are pretty accurate.”

Learning about your style is not always easy. The hard parts are easily rejected.

But sometimes, circumstances provide the Evidence needed to move forward.

Tell Them

I got to connect with an old friend the other day.

We drove, we talked, we got coffee, and we talked some more.

We talked about new starts and changes.

We talked about career paths and work.

We talked about good times and bad.

Then we talked about organizations.

My friend watched an organization try to move forward.

The moving forward required some changes.

The changes would impact employees.

The organization forgot to Tell Them (the employees, the staff, the people that would be impacted), and their top talent began to leave.

After many people left, the organization learned a valuable lesson.

Tell Them.

Tell Them why the changes are happening.

Tell Them the larger plan.

Tell Them why these moves are so important.

There are so many excuses not to Tell Them.

“We were waiting until everything was perfect.”

“We were not sure how the news would be received.”

“We think it will upset our customer.”

The longer you wait to Tell Them, the more other stories build.

Stories that erode trust.

Stories that assume the worst.

Stories that will undo the progress you are trying to make.

There are always reasons and excuses not to communicate.

But there is a simple solution: Tell Them.

Even bad news is more widely accepted when you are straightforward, open, and transparent.

Instead of being afraid of what they will do with the information, we should be more afraid of what they will do without it.

 

Happy Anniversary

anniversary-2x

This morning this little icon appeared in WordPress, along with a quick note:

“Happy Anniversary with WordPress.com!
You registered on WordPress.com 5 years ago.
Thanks for flying with us. Keep up the good blogging.”

Wow, it has been 5 years.

Where did the time go?

268 posts.

53.6 posts per year, right on target.

So many words.

Too many to count.

So many ideas.

Fun to wander back through. Did I really write that?

So many thoughts.

Will this continue? Will these thoughts still find their way into the world?

Thank you for reading.

There are so many other things you could do with your time and energy, thanks for making the choice.

Thank you for sharing.

Both for your ideas/lives/experiences with me, and for sending this out to those around you.

Thank you for coming along for this journey.

This little experiment only works when we take the journey together.

I wonder what the next 5 years will bring?

Stories, progress, setbacks, wins, losses, fears, edges, goals and life lived and observed.

Eel Gloves

American Eel (USFWS Biologist Steven Smith hollding eel caught while night electrofishing for salmon in Whallon Bay)

(Image Courtesy of adirondackalmanack.com and USFWS)

Sometimes we can be hard to pin down.

Sometimes we wiggle and squirm our way out of accountability, progress, or accomplishment.

Sometimes we say we are going to do something, but try to slip out of it.

A good friend calls it being slippery. Slippery like an eel.

But they make Eel Gloves.

Eel Gloves make it possible to hold onto the slipperiest eel.

Maybe what each of us need is that friend, partner, spouse, coach, or mentor that has OUR pair of Eel Gloves.

The person with the Eel Gloves could hold on to us when we are trying to explain away our lack of progress.

The person with the Eel Gloves could wrestle with us, not let go, and make us face why we are trying to slip out of the accountability.

That sounds like a good name for a coaching option for 2016.

Eel Gloves Coaching: You may be slippery, but we can still hold on.

 

I Will Be There Someday

long-stairs-225x300

(Image Courtesy of Angryjogger.com)

Coaching someone is an interesting adventure. You are trying to help someone develop themselves, establish and accomplish their goals, and encourage them when the journey becomes difficult. A typical coaching session includes checking in and checking up on any progress since the last session.

Progress can be slow.

Progress can be hard.

Progress is about making a repeated effort, over and over again.

Having someone else check in with you can be helpful.

Having someone else check in with you can be frustrating.

Sometimes there is great progress.  Sometimes progress is slow. Sometimes obstacles get in the way. When checking in, you can sense when progress has been slow by the tension during the meeting. There is a quiet hesitation as you begin to ask questions.

When frustration builds, answers sort of blurt out.

“I will be there someday…”

Those words told a story. A story of frustration at how steep the journey had become. A story where each subsequent step was harder than the last. A story that felt endless when trying to envision the top of those stairs when standing at the bottom.

Those words told another story. A story with a little hope. A story that needed to rest between steps. A story that needed to remember to occasionally look back, and see that each step was one step closer to the top. A story that despite the hardship, still believed that “I will be there someday.”

Where has your journey become steep? Where has the progress slowed or stopped?

Maybe today is a good day to remind yourself to take that next step, and remember that YOU will be there someday.