6:15 AM and an empty parking lot.
No lines, no waiting. Just a quick blood draw for that annual event.
Smiles behind masks and a friendly greeting.
Sign in and I get to keep the pen.
“Which arm do you prefer? And is there a vein they typically use?”
I offered my left arm and pointed out the visible vein on my inside elbow.
“Oh, that’s the easy one, but I prefer to use another one. It is on the outside and a little harder to find, but there are less nerves there so you will experience less pain afterwards. It’s a little harder for me. But this isn’t about me, it’s about making you have a good experience.”
As the blood flowed into those tubes with little to no pain, I learned a little more about this Phlebotomist. This was not Amy’s first career.
Hospitality, bartending, and customer service built her foundation. She spoke about how these skills shaped her perspective and how she does her Phlebotomist job now. The lessons simply flowed from her conversation.
Customer Service Lessons from Amy the Phlebotomist:
It is not about you.
It may be more effort on your part.
It is about making and/or creating a good experience for your customers.
What a great reminder to close out this year and start the new year fresh. Imagine the difference when we make these small efforts that create a better experience for our customers, our coworkers, our family, our friends, and others around us.
Who’s ready to apply these lessons today?
Here’s to applying Amy the Phlebotomist’s lessons in the year to come!