Tag: making a difference

Back to Weird

We are all a little weird. We have weird little hang-ups, issues, perspectives, routines, methods, ideas, or mannerisms. We see the world in a different way that feels weird to the average person. We were told to try to be more normal. To go with…

A Little Friendly Research (My Turn)

I asked you a series of questions, and your answers appeared in the last 7 posts. Your answers were vulnerable, honest, funny, serious, and clever. Your answers inspired questions, discussions, and honest conversations about friends, and friendships. Your answers inspired some actions, as friends…

Make Something Scary Cool

A simple goal. Make Something. An idea, a concept, business, service, book, blog, website, or product. A simple criteria. Scary Cool. Scary – A push beyond easy. This Something may require movement through fear, doubt, and insecurity to excitement and exhilaration. Cool – Something…

Disqualified

  You were not good at math. You were easily distracted. You got an F. You got more than one F. You lost your temper. You messed up. You lost the account. You didn’t get into college. You didn’t tell the whole story. You…

Home Planet

You meet. You start to talk. You try to explain some weirdness. They nod. They totally get it. They totally get you. You connect so quickly. You feel so understood. They speak as if in your native language. They understand the perspective, the weirdness,…

Sung Heroes

It was a simple label on that bottle. Just two words. Unsung Heroes. A spark of an idea. Why do heroes go unsung? Heroes make a difference. Heroes make an impact. Yet we do not sing. Heroes reach out in our time of need. Heroes care…

Wired for Problems

Understanding our own behavioral styles is essential to our long-term success. Knowing that you have a tendency to follow the rules, or that you can connect with others helps you leverage those strengths in your style (maybe you have a passion for finance or you…

More Flexible, Less Fear

The other day someone asked me to describe my two biggest goals in life. Once I got over the “Hey, I thought this was going to be a casual conversation!” I spent some time thinking about my response. The reply didn’t come right away,…

Build Something That Will Be Missed

Road time. Hours spent traveling from one customer to the next. Time to and from the appointment, the errand, the visit. Use and savor this time. Connection calls. Podcasts. Seth Godin’s Start Up School. Resonating message. One specific phrase. “Build Something That Will Be Missed.” New Focus. New Purpose….

Customer Service Coaching and the Salad

(Image Courtesy of http://thehealthyfoodie.com) While eating at a restaurant while traveling, an interesting customer service interaction unfolded that I could not ignore. As the three people at the adjacent table received their food, I noticed one of them make a face and explain to…

Rusty Connections

(Image Courtesy of http://www.angiesroost.com) A friend recently reached out to make sure we were okay. Nothing specific happened, just a little time passed since we last connected. “Are we okay?” “Yes. Why, do you think something is wrong?” “No, just sometimes when time passes…

Speaking of Customer Service

I am always looking for new customer service stories. Good or bad, I love to hear how we are all treated by companies and organizations. These experiences help us learn to provide good customer service to our customers either internal or external. A few…

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