Category: Emotional Intelligence

Conversations and How to Have Them

Together we discussed friendship, which was one of my favorite experiences. But recently I have noticed that friendship (or relationships in general) are built and fueled by conversations. Over the past few months I have been observing conversations. But conversations are weird. Some are like…

The Attempted Compliment

Sometimes we become hardened towards those around us, even our customers. Prior interactions, prior conflicts, or prior assumptions cloud our current view. They complained, they were unhappy, they were…[insert specifics here]. Now we see them and the world through a tainted lens. I heard…

The Forgiveness Receipt

We do something wrong. There is a transaction that needs to occur. We need to apologize. We need to say we are sorry and ask for forgiveness. A real apology: Not a “I am sorry if I [offended, hurt, misunderstood, overreacted…] But more of…

Perspective

Ironically I got to speak to a group on emotional intelligence a week before the holidays. We joked about how the class was a perfect place to learn and practice before we interacted with our families and friends at various celebrations. Stress can run…

Homework, Frustration, and Emotional Intelligence

While having lunch the other day with a friend, the conversation moved from simply catching up on the details of our lives to deeper places. We started to talk about emotional intelligence and the role it plays in our success. To provide an example,…

5 Customer Service Skills

Customer Service is on my mind. The recent interactions with companies combined with updating my own presentation to prepare for a few upcoming sessions may be the root cause, but it is there. While in the middle of updating some materials, an email arrived. It…

Ask or Act

(Images courtesy of seespotshinedogtraining.com and nhmountainhiking.com) Two simple choices. Ask or Act. If things were only that easy. As I learn more about our “fight or flight” reaction in our brains, there is another “f” reaction that seems to take hold. Freeze. The state…

Emotional Rickets

I think I have Emotional Rickets.  (Bear with me on this one.) During a recent conversation, I was explaining how certain situations cause an emotional response that is hard for me to regulate. Anger moves pretty fast, and there are times it catches me off…

Inspired Vision or Dictated Standard?

(Image courtesy of my daughter who loves to snap photos while we drive.) While working with a group of senior leaders they described some compliance issues especially with those further down within the organization. Procedures were not being followed, routine issues were on the…

Iodine on Eczema

(Image Courtesy of http://www.misopocky.com) A few weeks back, I was asked for some advice about how to address the media about a recent story where a news outlet really got the story wrong. The reporter got a hold of some facts, but out of…

Harvesting My Own Crops: A lesson is being grateful

Two days ago, I went to the grocery store. Not just any grocery store, I went to the busy one at 11:30 AM on a Sunday morning. The store was packed. Aisles were hard to navigate, and the scene was like something out of…

The Relationship Reset Button

(Image Courtesy of Acceleraction.com) So often in relationships, whether at home or work, with family or friends or loved ones, the past can overly shape the present. You had a disagreement with that person. Now every interaction is awkward. You lost your cool. Now others walk…

%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this:
%d bloggers like this: