Category Archives: Emotional Intelligence

Conversations and How to Have Them

Together we discussed friendship,¬†which was one of my favorite experiences. But recently I have noticed that friendship (or relationships in general) are built and fueled by conversations. Over the past few months I have been observing conversations. But conversations are … Continue reading

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The Attempted Compliment

Sometimes we become hardened towards those around us, even our customers. Prior interactions, prior conflicts, or prior assumptions cloud our current view. They complained, they were unhappy, they were…[insert specifics here]. Now we see them and the world through a … Continue reading

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The Forgiveness Receipt

We do something wrong. There is a transaction that needs to occur. We need to apologize. We need to say we are sorry and ask for forgiveness. A real apology: Not a “I am sorry if I [offended, hurt, misunderstood, … Continue reading

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Perspective

Ironically I got to speak to a group on emotional intelligence a week before the holidays. We joked about how the class was a perfect place to learn and practice before we interacted with our families and friends at various … Continue reading

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Homework, Frustration, and Emotional Intelligence

While having lunch the other day with a friend, the conversation moved from simply catching up on the details of our lives to deeper places. We started to talk about emotional intelligence and the role it plays in our success. … Continue reading

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5 Customer Service Skills

Customer Service¬†is on my mind. The recent interactions with companies combined with updating my own presentation to prepare for a few upcoming sessions may be the root cause, but it is there. While in the middle of updating some materials, … Continue reading

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Ask or Act

(Images courtesy of seespotshinedogtraining.com and nhmountainhiking.com) Two simple choices. Ask or Act. If things were only that easy. As I learn more about our “fight or flight” reaction in our brains, there is another “f” reaction that seems to take … Continue reading

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