Category: Coaching

A Hope-Filled Plan

We make plans all the time. One of best parts of coaching is helping leaders, organizations, and people make and carry out plans. Over the years, I have noticed two distinct types of plans. Plan type one is the safe bet. Rooted in “reality”…

The Outsider Perspective

Sometimes we gravitate towards people who are similar to us, or have had similar experience. They have “walked in our shoes” and we assume they understand us, our issues, and our struggles. This gravitational pull becomes stronger during training or workshops when you ask…

Making Cabinets

“It was easier when I was making cabinets.” “Why, what was different?” “At the end of the day, I could see and feel my progress. Now I just deal with people and it is hard to know if I accomplished anything.” As I reflect on…

The Two Teams

When working with teams about their collective behavioral styles, I have noticed that in the long run there are only Two Teams. As I check in with various teams’ progress at certain intervals the Two Teams have two distinct results. Team One is doing well. Team Two is…

Among Giants

I have a project. An exciting, new project. A project that I have been talking about for months. A project that partners me with another person (someone who is extremely intelligent, organized, and a deep thinker). We met on the project a few times, took…

Take Credit For Yourself As Well

Coaching is an interesting process. Your role as a coach is to help provide the structure, clarify the issues, and ask a lot of questions. Occasionally, you also provide the accountability to hold people to deadlines or tasks. A coach must also resist the…

Customer Service Coaching and the Salad

(Image Courtesy of http://thehealthyfoodie.com) While eating at a restaurant while traveling, an interesting customer service interaction unfolded that I could not ignore. As the three people at the adjacent table received their food, I noticed one of them make a face and explain to…

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