He was the second tow truck driver that day. (We learned about turnpike authority, State Police and tow truck jurisdiction that day, but that is another story.)
We talked and asked him a few questions. Questions about the job, what he likes, what he doesn’t like.
We learned that most people are so upset when their cars break down, that they are mean and rude to the tow truck driver (the very person there to come to the rescue). We learned that the work is long (12 hour shifts) and is a little boring. We learned which cars get towed a lot, and which ones never get towed – except for accidents.
But then things shifted.
Chris began to ask us questions.
Where were we going? What did we do? What type of program were we presenting? Will we still be able to make it there in time?
Chris, and his questions continued.
How did we get into this line of work? What was it like getting started? Did it take a lot of money, effort, or time? How did we create content?
His questions showed he was listening. He would reflect on our responses, wait for each of us to speak, then follow up with additional questions. Sometimes going back to one of our original answers and asking a follow up or asking how it connected to the new idea or response.
He asked about our clients, how we find them (or how they find us) and how we market ourselves, and our competition.
He was more interested and attentive than many people in our own circles. As consultants and coaches, we are used to asking the questions, we are used to teaching people how to coach and listen and ask questions. We are not used to this type of attentive behavior.
It was amazing.
Being listened to and heard is something that feels special when it happens. There are so many ways to be distracted today, especially during a conversation. We half listen while doing other things, and often we “keep it light” and never really talk to people about the deeper things.
Ironically we were on our way to teach about Coaching and how to listen and ask questions as a coach.
Thanks to Chris, we now have a new standard as coaches on how to listen and ask questions.
We want to strive to be Tow Truck Driver Attentive.
Tow Truck Driver Attentive: to become the kind of coaches (and people) who listen well, ask questions and display genuine curiosity and interest in those around you.
For the next week, try to be Tow Truck Driver Attentive to those around you. In your various circles, listen and ask questions. Follow up and be curious. You may find or learn something new and make those around feel important and special.
Thanks for the example Chris.
You showed us a little magic on an otherwise stressful and tough day.
They have barriers to receiving appreciation. Fear, Ego, and that damn Narrator.
How do we show sincere appreciation? How do we satisfy the need?
Try these three simple steps.
Tell them what they did.
Explain the positive impact it had.
What does this sound like?
“Mary, I wanted to let you know that the report you created for that customer was very helpful. They were confused, and you brought clarity. They went from hesitant to signing with us. Thank you for your hard work, your ability to simplify issues for the customers is very helpful, I am so glad you are here on the team.”
“Bill, I noticed last night that after the long day at work you spent time with the kids helping with their homework. Your patience and ability to explain the homework in more concrete terms helped them “get it.” Thank you for the sacrifice and for giving them the gift of your time, especially when you are tired.”
Jessica, thank you for taking out the trash as well as the recycling. Since your sister has been away at school, you have had to take on a few more responsibilities around the house. Your taking initiative to pick up these chores has helped us all with the new workload around the house. Thank you for pitching in and helping, it makes a real difference. Want to go get some ice cream?“
Sincere appreciation helps them know they are seen.
Sincere appreciation helps them know their work makes a difference.
Three simple steps. Now we just need to act.
Try it out and let us all know how it goes.
And to help lead the way, I am going first.
Dear Readers of this work. You read, view, comment, share, and like this blog and have been doing so for years. Your participation has made me feel like I not only have a voice in this space, but can make a difference in the lives of others. Thank you so much for reading this, especially with all the choices you have out there. Your words of encouragement or even a “like” helps me break through my own narration that I shouldn’t keep doing this. Thank you for being here.
18,181 days of breathing, moving, and living in this body.
I have an interesting relationship with this body. I ask a lot from it. I don’t always like it. It is not perfect. I make it run for long periods of time. I keep pushing it to give more, even when it is tired.
But lately we have been at odds with each other.
A few months ago, it let me down.
Yes, I know there are no bad runs, but recently there was a series of not great runs. A few times I had to stop, even during a race.
I began to doubt.
Words began to build up against my body.
Maybe you won’t be able to keep going.
Maybe this is what happens at “a certain age.”
Maybe I pushed you too far and we are winding down.
The words created distance between the two of us.
I could feel the distance, the disappointment, the disapproval.
Yesterday was a long run. I was nervous, and so was my body. We had a rough few weeks. We needed something to change.
So, I took the first step. I looked at the run history on my app and reminded my body of how many miles we ran. I reminded my body that we have run longer and in some of the most extreme weather. I reminded my body that it can do hard things. I reminded my body that I was not mad at it for the past few months.
Then something shifted. Everything felt lighter.
The run was not easy, but we kept going. Slow at first, building and finding our stride.
Then something happened about 2/3rd into the run. I actually heard my body speak. Softly at first, so soft that I almost dismissed it. But my body kept speaking until I could hear it.
“Thank you for believing in me.”
Even as I type these words a wave of emotion passes over me as it did while running.
I had replaced the frustration, the doubt, and the disappointment with belief. And my body responded. I was no longer fighting against it, but working with and encouraging it.
Since this moment I started to wonder how I can continue to show this belief internally, but also externally to those around me? Instead of frustration, doubt, and disappointment they may need belief from me as well.
So maybe, just maybe, it won’t just be my body who says, “Thank you for believing in me.”
It was the opening line of the email that caught my attention.
I don’t want to throw a wrench in this, but…
The accepted definition of this phrase or idiom “Throwing a Wrench into the Works” means to damage or change (something) in a way that ruins it or prevents it from working properly.
But that is not what was happening here.
They were not trying to damage or ruin the project.
Their wrench was an idea to improve the situation.
But sometimes the project is already moving forward, and we are afraid of Wrenches causing delay or disruption.
Sometimes we have invested in a strategy or direction, and we are afraid of Wrenches causing us to move or admit we may have to accept a sunk cost.
Sometimes the world has changed from when we started the initiative, and we are afraid of Wrenches causing us to start over and change course.
How about a new definition of what it means to Throw the Wrench.
To Throw the Wrench is to speak up and offer an alternative.
To Throw the Wrench is to express your reservation or concerns.
To Throw the Wrench is to help an organization from making a mistake (or further mistakes).
Maybe more than ever, we need you to Throw the Wrench.
As organizations, we need to listen to, learn from, foster, and encourage the Wrench Throwers.
We need the Wrench Throwers to speak up, offer ideas and alternatives, and let us know before we make large mistakes.
One idea to foster the kind of organization that encourages people to Throw that Wrench is to create a contest for the best Wrench Throw. How about prizes and a celebration of speaking up and offering alternatives.
My closing advice to all of you: Throw the Wrench.
You did it. You made it. You accomplished that thing.
There were times you struggled, and times you had to press through adversity.
You created, edited, designed, wrote, sold, presented, leveled up, shipped…
There was a moment of success.
It felt good.
But other feelings try to displace the good.
The Post Success Doubt.
“Maybe you were just lucky this time.”
“Well that was okay, but it could have been better.”
And the worst one…
“That was success for you, but look at that other person and how much more successful they are.”
Suddenly those positives surrounding your success are overrun. The positives didn’t stand a chance against those invading thoughts.
So what can we do?
Know that this doubt exists. This doubt can arrive after the rush (and good feelings) of success. It is much easier to create a defense if you know the potential attack exists.
Learn to pause and document your success. For me I like to write down what it was and the outcome. This provides me with written evidence to combat the doubt. If nothing else, I point to the page and say “see.” Don’t let that doubt discount you and what you did.
Celebrate your success. We tend to move from project to project, from task to task without taking time to acknowledge and celebrate our success. It also helps to celebrate with someone close.
(Helpful tip to those listening to someone’s success: listen well with your face, focus on what they are saying, and celebrate with them. This is not a great time to switch to your things, or make suggestions on how they could have been better, or worse yet, don’t give them the whole, “you should be humble” speech. There is enough false humility conversations robbing folks of celebrating their success.)
Your success is real. It takes effort and risk to create and bring things into this world. Let’s not allow the Post Success Doubt to take away from your success.
If you need someone to celebrate your success, we are all here waiting to hear from you and we will celebrate together.