A moment of Empathy and a Lifetime of anger

It was in April of 2019 when my brother called with the news.

My father passed away.

I knew he was sick.

I chose not to reach out.

It had been years since we spoke.

I would turn 50 later that year.

That equated to about 45 years of anger.

During the two-plus hour drive with my brother, I counted.

9 times.

Since I was a child, I only saw or interacted with him 9 times.

That’s it. 9 times.

During that drive, my mind wandered to me as a child, angry, sad, and feeling less than.

How could I feel to much for someone that was essentially a stranger?

The closer we got, the more these emotions rose to the surface.

We found the apartment.

Small. Crowded. Cluttered. Messy.

Filled with medical supplies.

Two pages of medicine.

PTSD. Anxiety. Depression.

A hard life, especially at the end.

A story told through mountains of paperwork.

A high school car accident that killed his mom (he was driving).

An alcoholic father that never let him forget what he did.

A sniper in an unpopular war.

A divorce (one of many).

A lifetime of struggles.

A lifetime of untreated illness from childhood and military emotional scars.

A few photos.

A smile I had never seen.

A young child before it all happened.

A face before all the pain.

I went though a program after that time in the apartment where you look at a picture of yourself as a child and visualize that being, and it’s true essence. During that program, I got to sit down with my earlier self, and just sort of hang out, connect, and reconcile with that earlier version of myself.

This part of that program was about empathy, but instead of starting with others we start with ourselves. Reconciliation from within first.

I got to meet and connect with the version of me before all of my own emotional scars.

A few years later I found a song.

I hope you know
You don’t have to say you’re sorry
You don’t have to live with the heartache you keep
‘Cause I don’t need no apologies
No apologies

Papa Roach

Then I found the meaning behind the song.

I found the pictures again.

I saw that small boy, before everything else happened.

Empathy washed over me.

Life is hard, and his was especially hard.

Empathy started melting away all those years of anger.

As I write this, I began to visualize something new.

The two of us as kids.

Hanging out.

Smiling.

My younger self looking at him and saying those words.

I forgive you.

‘Cause I don’t need no apologies.

Tow Truck Driver Attentive

Image by Greg Reese from Pixabay

His name was Chris.

He was the second tow truck driver that day. (We learned about turnpike authority, State Police and tow truck jurisdiction that day, but that is another story.)

We talked and asked him a few questions. Questions about the job, what he likes, what he doesn’t like.

We learned that most people are so upset when their cars break down, that they are mean and rude to the tow truck driver (the very person there to come to the rescue). We learned that the work is long (12 hour shifts) and is a little boring. We learned which cars get towed a lot, and which ones never get towed – except for accidents.

But then things shifted.

Chris began to ask us questions.

Where were we going? What did we do? What type of program were we presenting? Will we still be able to make it there in time?

Chris, and his questions continued.

How did we get into this line of work? What was it like getting started? Did it take a lot of money, effort, or time? How did we create content?

His questions showed he was listening. He would reflect on our responses, wait for each of us to speak, then follow up with additional questions. Sometimes going back to one of our original answers and asking a follow up or asking how it connected to the new idea or response.

He asked about our clients, how we find them (or how they find us) and how we market ourselves, and our competition.

He was more interested and attentive than many people in our own circles. As consultants and coaches, we are used to asking the questions, we are used to teaching people how to coach and listen and ask questions. We are not used to this type of attentive behavior.

It was amazing.

Being listened to and heard is something that feels special when it happens. There are so many ways to be distracted today, especially during a conversation. We half listen while doing other things, and often we “keep it light” and never really talk to people about the deeper things.

Ironically we were on our way to teach about Coaching and how to listen and ask questions as a coach.

Thanks to Chris, we now have a new standard as coaches on how to listen and ask questions.

We want to strive to be Tow Truck Driver Attentive.

Tow Truck Driver Attentive: to become the kind of coaches (and people) who listen well, ask questions and display genuine curiosity and interest in those around you.

For the next week, try to be Tow Truck Driver Attentive to those around you. In your various circles, listen and ask questions. Follow up and be curious. You may find or learn something new and make those around feel important and special.

Thanks for the example Chris.

You showed us a little magic on an otherwise stressful and tough day.

Post Success Doubt

Image courtesy of free photos on pixabay.com

You did it. You made it. You accomplished that thing.

There were times you struggled, and times you had to press through adversity.

You created, edited, designed, wrote, sold, presented, leveled up, shipped…

There was a moment of success.

It felt good.

But other feelings try to displace the good.

The Post Success Doubt.

“Maybe you were just lucky this time.”

“Well that was okay, but it could have been better.”

And the worst one…

“That was success for you, but look at that other person and how much more successful they are.”

Suddenly those positives surrounding your success are overrun. The positives didn’t stand a chance against those invading thoughts.

So what can we do?

Know that this doubt exists. This doubt can arrive after the rush (and good feelings) of success. It is much easier to create a defense if you know the potential attack exists.

Learn to pause and document your success. For me I like to write down what it was and the outcome. This provides me with written evidence to combat the doubt. If nothing else, I point to the page and say “see.” Don’t let that doubt discount you and what you did.

Celebrate your success. We tend to move from project to project, from task to task without taking time to acknowledge and celebrate our success. It also helps to celebrate with someone close.

(Helpful tip to those listening to someone’s success: listen well with your face, focus on what they are saying, and celebrate with them. This is not a great time to switch to your things, or make suggestions on how they could have been better, or worse yet, don’t give them the whole, “you should be humble” speech. There is enough false humility conversations robbing folks of celebrating their success.)

Your success is real. It takes effort and risk to create and bring things into this world. Let’s not allow the Post Success Doubt to take away from your success.

If you need someone to celebrate your success, we are all here waiting to hear from you and we will celebrate together.

The Non-Discounted List

Image by StockSnap from Pixabay

It was a simple call. Connecting with a former colleague and young talented professional. Catching up on life, and moves, and kids, and the next. It was good to hear their voice.

As we discussed the next (the next chapter, the next adventure, the next role, the next possible career choice) the tone changed. What was normally enthusiasm and optimism took a sharp turn toward self doubt.

“I’m not really an expert or very good at any one thing. I am to sure what I have to offer.”

We talked a little more and came up with a plan, with homework of course.

The homework was to make a list of all the things they can do, or have done.

But not just any list. The non-discounted list. Brainstorming and writing down without limits or assuming that those experiences have no value.

The non-discounted list is NOT letting our mind, or our narrator discredit or take away from the things we have and can do.

The non-discounted list reminds us of all the experiences, training, and skills we have picked up along life’s journey.

The non-discounted list gives us hope for the future and the next.

We will connect again to review the non-discounted list. But in the interim, I’ve decided to make my list as well. A reminder of all the things that may add value, help others, and make a difference.

Sometimes we forget about all the skills we pick up along the way.

So today, maybe you should make a list. But not any old list. The non-discounted list of all that you can bring into the world. When you do make your list, I would love to read it.

Comparison, tribes, and the right standard

We are born into small tribes. Each tribe has its own rules, and its own standards. These standards shape the tribe, and set expectations of the members. These standards aren’t usually written down, but they shape who we are and who we become.

Tribes like it when we follow the standards. When we don’t follow, we are compared to those standards and found lacking. When we try to follow new, different, or better standards, the tribe reacts harshly by enforcing the old standards. The comparison continues, we feel “less than” and out-of-place.

But our original tribe is not the only tribe we have. We find and join other tribes as we progress through life and we develop relationships along the way. But these new tribes have standards as well.

The tribe comparison continues and there are more and more standards to be measured against.

But many times we are different. We don’t seem to fit exactly within the tribes, both the original one, and the new ones. We used to fit in the tribe, but something happens when we start to grow, make progress or improve. We start to move beyond the standards of the old tribe, and many tribes feel progress as a threat and they enforce the old standard.

Sometimes the standard enforcement comes as questions. But they are not really questions, they are an attempt to enforce the standards of the Tribe.

“Why are you different?”

“Who do you think you are?”

“Do you think you are better than us?”

“Why are you eating (or not eating) that?”

“Why are you not drinking?”

“Why are you considering college?”

“Why are you asking so many questions?”

“Why are you setting those goals?”

“Why aren’t you just happy with what you have?”

“Why would you go back to school?”

Your improvement can be seen a judgement or enforcing a standard on them, and that makes the tribe very insecure.

These tribes and standards also develop in our workplaces. There are standards to meet, and new-comers are expected to keep their head down, and follow along. Any lack of conformity is met with the standard tribe messaging.

“This is the way we have always done it.”

“We have tried that before.”

“Those new ideas won’t go anywhere.”

“Don’t make waves.”

But in our workplaces, we still want to achieve, to grow, and develop so we try new and creative approaches. That is when the tribe may go on the offensive to shut us down. Again our efforts invoke tribe insecurity.

“He is always changing things, it wastes our time.”

“She spends so much time on how it looks, it makes our stuff look bad.”

“He should just focus on his job, and stay in his lane.”

“She is an annoying perfectionist overachiever.”*

*Note: This was actually said yesterday in a meeting. Tribe insecurity and enforcement of standards is real and can be raw in its application and cause ripple effects in our organizations and cause harm to our most talented people. If you listen, you can hear the tribe standards being applied in meetings and conversations designed to shame and quell initiative and achievement.

(Take a minute and let that last one sink in. Imagine that you were in a group meeting in your organization, and just before you shared with the group, those words were used against you. How do you feel? How is your motivation? How is your creativity? How is your connection to the organization?)

It makes sense that the original tribe might act this way, but even these new tribes don’t like rebels. So the tribes begin to compare us to the standard, and we compare ourselves to that standard.

When we compare ourselves or others compare us to some standard that we are not meeting, we may assume there is something wrong with us, and we try harder to fit in.

But what if the tribe standard is wrong?

Tribes do not like it when you question the standard.

So the comparison against the tribe’s standard continues.

We feel like we are wrong-sized, that we don’t fit, and maybe there is something wrong with us.

But maybe the tribe we were born into, or the tribes we find ourselves in as just simply the wrong tribes for us. Maybe we are not the problem.

We need to find the tribes, filled with people who are more consistent with where we are and where we are going.

Too healthy? Not for the healthy tribes.

Too intellectual? Not for the intellectual tribes.

Too strong? Not for the strong tribes.

Too creative? Not for the creative tribes.

Too driven? Not for the driven tribes.

Too emotional? Not for the emotional tribes.

Maybe comparing ourselves to lessor things, lessor tribe standards, is what makes us feel inadequate or wrong-sized.

Maybe we are not wrong.

Maybe when we find the right tribes, we find the right standards and we can just be ourselves.

The Distorted Lens

It was almost the same day.

Three separate conversations.

Three inspiring people.

One common theme: the distorted lens.

The distorted lens is similar to the Hubble’s Mirror Problem that resulted in distorted and out of focus images, but in this case the distorted and out of focus images were how each of these people viewed themselves.

The distorted lens is subtle, because you can still see yourself. Like Hubble’s problem, the flaw is so slight and happens so early that it may go unnoticed. Unnoticed until someone else looks through the distorted lens. Images that were supposed to be accurate and clear are blurry and fuzzy. That is when we find the problem.

The distorted lens convinced one of these people that they were incompetent, instead of realizing that their prior job was just the wrong behavioral fit.

The distorted lens continually interferes with another’s ability to see themselves as inspiring to others despite their accomplishments and people gravitating towards them to be coached/trained.

The distorted lens downplays the impact that the third person is having on others in their workplace, and caused real surprise that they were voted MVP amongst their peers for the positive influence they have on others, both personally and professionally.

All three of these conversations illustrate how the distorted lens interferes with our ability to view the impact we have on others, and how others view us.

The distorted lens is flawed for a host of reasons, one of which is our own fears, insecurities, Our Narrator, and baggage. The distorted lens tries for force us to view today through our past failures, struggles, and pain as if those events disqualified us, instead of making us who we are today.

The bad news: the more I work with amazing and talented people, the more I realize the distorted lens is pretty universal.

The good news: like an optometrist who can measure your eye’s distortion and prescribe corrective lenses, we have a few tools to measure the distorted lens of your own self-view.

Measuring your “Sense of Self” is the first step. We can see if the distorted lens is slightly off, or requires more assistance. Since you have been viewing your life through the distorted lens for so long, you may not even notice how blurry and out of focus life has become.

If you need help with the distorted lens, reach out and contact us. We are happy to help fit you for some “corrective lenses” or at least help you understand the level of distortion.

If nothing else, remember that the distorted lens is out there, and the next time you are tempted to view yourself in a negative light, or discount your achievements, pause for a moment and ask yourself,

“What if my view is through the distorted lens?”