Category: Our Behaviors

The “I’ll be right there” people

Posted on by Carl Weber

Recently I noticed an interesting group of people. These people interact with those around them in a noticeably different way. These people differ in a lot of ways. Some of them are in business or sales, some provide a service, others are just friends to others.

They have one distinct common characteristic: they are “I’ll be right there” people.

“I’ll be right there” people are people who understand the larger relationships at stake, no matter what their role. “I’ll be right there” people answer the call for help or service to meet a need. “I’ll be right there” people help others despite their job description or their pay scale. “I’ll be right there” people are not put off at your request, they see it as an opportunity to connect with you instead.

Imagine the result when your clients consider you an “I’ll be right there” consultant.

Imagine the result when your customers consider you an “I’ll be right there” salesperson.

Imagine the result when your employees consider you an “I’ll be right there” boss.

Imagine the result when your communities consider you an “I’ll be right there” citizen.

Imagine the result when your kids consider you an “I’ll be right there” parent.

Imagine the result when your friends consider you and “I’ll be right there” friend.

Today, instead of just imagining what it would be like, listen for the next request and simply reply…“I’ll be right there.”

Understanding the Differences

Posted on by Carl Weber

The Differences
Helping others on their journey is one of my favorite things. There are times it is important to gather some of these people together. When in a group, we discuss how their particular styles impact others to help the other people understand the differences among them.

During a recent session we were discussing differences around a creative approach versus a more practical approach. We talked about how each person may see things, and how these differences may manifest.

One person is more practical, the other is more creative. As we were taking, I glanced down at the participants notebooks. Their notebooks clearly provided the illustration I needed during our time together. They are different people, each bringing something valuable to the relationship. Understanding those differences helps each of them see the world from the other person’s viewpoint. It is this kind of understanding that helps move beyond conflict and deepens relationships.  

Our notebooks are different. We are different. We all have something we bring to the table, the relationship, or the workplace. Sometimes opening up your notebook is the first step towards understanding.

Opportunities or Obstacles?

Posted on by Carl Weber

We are all faced with tasks or assignments that are not always our first choice. Some are placed upon us from others, some just arrive at our doorstep. I am not talking about the great tasks we enjoy, and are excited about starting. These are the tasks that you would rather not complete. The tasks we tend to procrastinate.

What makes these tasks less desirable? Sometimes these tasks are just unpleasant, but more often a different pattern emerges. These tasks typically invoke a fear or insecurity that wakes the narrator. These tasks combined with that negative voice become large obstacles.  Obstacles that cause us to stop.

More recently, I have recognized this pattern. Now when that task combines with my inner voice I pause and size up the obstacle. Is it really as bad as I thought? Will I really fail completely?  Probably not!

At these times I reflect on something I heard recently. (I cannot remember where I heard it so if you can attribute it, let me know.)

“Do the next thing you know the least about…”

This reminds me to push beyond the obstacle, and look for the opportunity. Will it be perfect? Nope. Will I learn? Yes. 

As scary at it can seem, I am looking forward to the next opportunity. I just have to remind my narrator to be quiet, because I have work to do!

I am on YOUR Team!

Posted on by Carl Weber

Your TeamImagine how much simpler life would be if those around you had to wear team shirts. All of us have people who are on our team. All of us have people who are not on our team.

Sometimes we confuse the two, especially during a conflict. Shirts could make it easier to keep track, and not confuse our interactions between these two distinct set of people in our lives.

When we are interacting with people who are not on our team, we have to play defense to protect ourselves.  We also play offense to get ahead or gain the upper hand. Both are designed to “win” against the other person. Over time, our playbook is filled with these strategies.

Unfortunately, our playbook can become our default method for all of our interactions, even our interactions with people close to us…with people who are actually on our team. The team shirt could serve as a reminder.

“Look at my shirt! I am on YOUR Team!”

I need this reminder. It helps me to switch gears and let go of my strategies. When I remember who is on my team, I remember they are here to help.

The Successful Solution Trap

Posted on by Carl Weber

The Successful Solution

Success is great. The trouble with success is that over time, you begin to rely on that success the next time. And the next time, and the next. The prior solution may have been great, and after a few successes, you may even have a few various solutions up your sleeve. Maybe you even have five. But these are a pretty solid five solutions that have worked in the past. You rely on them, and they solved a lot of issues.

But what about when there is a need that doesn’t match your five?  How many times is someone describing their issue, their problem, their need and you are just trying to figure out how to make it fit into one of your solutions?

This success solution trap became real to me a few weeks ago.  I took a call.  I listened for a few minutes.  I had a plan.

“This should solve your issue, and I will send over an outline.”

I opened up an old document that was a successful solution in the past, made a few changes and sent it over.  The reply was not what I was expecting.

“What is this? How is this going to solve our issue?”

I stepped back and replayed the call in my mind while looking at my notes. I was so worried about fitting their issue into my solution, I even ignored my own notes. Shortly after, I re-drafted a new solution and sent it over. It was the right fit, and much more creative than my old canned solution.

It takes a little more work, but new creativity beats old successful solutions. I want to learn from the past successful solutions, but not become a slave to them.

Sitcom Rules for Our Lives

Posted on by Carl Weber

Now and then (okay, way too often) I misread someone’s humor and become angry.  If you remember, it is my primary emotion.  During one of these moments, someone mentioned how much easier life would be if we were in a sitcom, instead of real life.

They explained the following rules that would help all of us.

1.  There is a laugh track in the background so you know when someone is joking, or attempting humor.

2.  The show only lasts 30 minutes so all arguments or fights can only last until the credits role.

Genius.  How do we put these two into action?  

Important Tip:  We have to agree to these two rules with people around us before the next conflict starts.  Don’t wait until the argument starts to try these out.

Applying Rule #1:  When you are attempting to be funny, and it seems to cause a rise in someone else, just laugh out loud in one of those annoying laugh track sort of ways. Maybe even add some clapping for yourself.

“Ha, Ha, Ha….Bhaaaaaaahaaaaaaahaaaa!”

Applying Rule #2:  When the next argument starts, look at your watch.  Know that the credits will role in 30 minutes, and you have time for commercial and bathroom breaks. Talk it out, but set this boundary so that you are working towards the solution within defined limits.

Try it out, and feel free to use Rule #1 to help you not take things so seriously before moving to Rule #2.