Tag: customers

Balancing Processes, You, and the Customer

Creating and running a business is not easy work. You have competing demands of your time, attention, and energy. Success increases that competition. Success increases the demands. You start to grow. You start to expand. Things start to break. The old ways are not…

Making the Customer Do the Work: Another Flawed Strategy

(Image Courtesy of touch support.com) During a conversation about the salad post, someone shared yet another flawed strategy in customer service. The details. Repair person comes to the house. Repair person doesn’t have the right part. Person at business office didn’t order the right part or…

Good Lost None Bad

For some reason, I have been thinking about the hierarchy of certain things. Thinking about how to classify particular relationships, friends, jobs, bosses, employees, customers, and connections in a way that brings perspective. Good describes things that are positive and contribute to you and your…

Internal Customers

A few weeks ago, I was teaching a customer service class. One of the exercises split the group into small teams and they were asked to identify all of their customers. The lists grew, and the flip charts filled. As I walked from group…

The “I’ll be right there” people

Recently I noticed an interesting group of people. These people interact with those around them in a noticeably different way. These people differ in a lot of ways. Some of them are in business or sales, some provide a service, others are just friends…

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