Tag Archives: helping others

The Rockstar Dilemma

The Rockstars: the great performers in your organization. For a while it was you. Everything connected. Everything was going your way. You were on top. You were the one everyone sought out. You were the first pick to help others, … Continue reading

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Work Life Separation

We get a quick note on the weekend. “Sorry to bug you about work on a weekend, but I need…” Or a text late at night. “Hey, sorry, I know it is late, but can you send along…” And there was an email … Continue reading

Posted in Change the World, Customer Service, Knowing Yourself, Making a Difference, Random Thoughts, Work Life Balance, Your Job | Tagged , , , , , , , , | 4 Comments

Parachuting In

(Image Courtesy of Pinterest) While getting coffee before a consulting gig, I happened to bump into two leaders from that same organization who were at a table sipping their morning brew. There was a brief pause. “Hey, are you parachuting … Continue reading

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Is it Dan?

  (Image Courtesy of http://www.comedybunker.co.uk) I got together with some friends I met during a regional leadership program to serve a local non-profit a few months ago. The day was spent mostly covering ourselves (and some of the walls) with paint, … Continue reading

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The “Everything is Okay” Phone Call

Most of the phone calls that come my way are from people who need something. This seems like an obvious occupational hazard for a consultant who is trying to help others. However, I began to think that this pattern is … Continue reading

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Glasses or Binoculars

Both of these tools have lenses, and are designed to help us see the world more clearly in their respective application. They are not competing with each other, but we may favor one over the other in our lives. When … Continue reading

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Internal Customers

A few weeks ago, I was teaching a customer service class. One of the exercises split the group into small teams and they were asked to identify all of their customers. The lists grew, and the flip charts filled. As … Continue reading

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