Everything Requires a Conversation

A few days ago, I sat down with someone who began discussing a few issues that needed to be addressed in their workplace.  All were minor issues, but were getting in the way of getting goals accomplished and creating some minor disruptions or tension throughout their building.

The first issue was described in detail with a question at the end.

“What do you think I need to do about this?”

“It sounds like you need to have a conversation.”

The next issue was described, this time it was about a conflict and how another person’s work-style was causing disruption.

“What do you think I need to do about them?

“It sounds like you need to have a conversation.”

By the time we approached the third issue, it became clear that this was even more complex and involved multiple departments and people.  Again the question came.

“What do you think I need to do about this?”

But before I could answer…

“I know what you are doing to say…EVERYTHING REQUIRES A CONVERSATION!”

I paused, wrote it down on a sticky note and posted it on my computer monitor.  They were right.  Most, if not all of the conflicts and issues at home, in the office, or where you volunteer exist because people are involved.  The only way to make progress is to have a conversation.

I am not saying that these conversations are easy.  I spent a good portion of my time facilitating conversations between individuals and teams that have gone far too long without having the conversations needed to address the issues when they were small.

Take out a piece of paper and make a list of the top three conversations you should be having.  They are not always easy, but for me making a list helps keep me accountable to accomplish the task, especially when it is a difficult one.  And remember, everything requires a conversation.

insertfunnydomainname.com

I mentioned a while ago about my habit of calling a few friends on the way to work. These morning calls provide us with a way to keep “the cup” away from our homes, and give us some time to connect and process out our lives together.  Unfortunately we do not always connect and have to leave a voicemail.

With one friend in particular I have developed a habit.  For some reason (perhaps because they know it’s me calling) I get their voicemail more often than not.  After listening to their voicemail message over and over, and hearing them say that can also be reached at their email at blahblahblah@domainname.com, I had a funny idea.

Instead of simply leaving a message, my quest was to come up with a funny domain name back to them when I called after the beep.

It goes something like this:

Beep.

Hi, this is

Carl@whydoesn’tmyfriendeveranswerthephone.com

and I am sorry I missed you.  Call me back or you can reach me at my email

Carl@whydoesn’tmyfriendeveranswerthephone.com

We would laugh and developing these domain names became a way for us to essentially explain why we were calling or what we needed in a few short words.

Hi, this is Carl@Iamabadfriendwhonevercallsback.com give me a call soon.

Sorry I missed you, this is Carl@whatthehellwereyouthinking.com you’d better call right away!

Hey, Carl@feelingprettystressedatwork.com call right away!

The funny domain names helped us say a little about how we were feeling, or at times what we needed from each other.  Sometimes they were less funny and more of a clue that we needed something deeper.  Reflecting on this, I wonder…what is your domain name?  What story would it tell about you for us to know your real situation or circumstance without the normal filtered approach to our conversations.  Maybe it would help if we knew this about each other and ourselves.

you@tooafraidtoactoraskforhelp.com

you@takingontheworldtoday.com

you@justtakingitonedayatatime.com

you@wonderingifmydreamsarestillpossible.com

Go ahead and reply with your domain name today.  Who knows, just putting it out there may help it become a reality.

They

At times, our busy schedules, full plates, and drive to get things done can become excuses or justification for our lack of intentional communication.  Over time, how we communicate with others is more of a habit and we give it little thought or consideration.

The other day, while working with a group I heard some interesting dialogue.

“If they would just understand what needs to be done here without complaining, it would be just fine.”

“They always micromanage us and do not understand how much we have to accomplish.”

“They are just difficult and this is not a democracy, they need to do their jobs.”

“They never listen.”

“They.”  In each case, both groups were placing blame onto the other.  Over and over during the session I heard this term “they.”  It would be comical if it wasn’t sad.  There was no “I” or “We.”  Replacing “They” with these terms reveals part of the problem.  It is much easier to describe how others need to change, or what they do wrong, versus taking ownership of what I or We do not do well.

When you find yourself blaming “They” perhaps it is time to check out that mirror on the wall.  Imagine the progress any team, relationship, or workplace could make by taking ownership for their own actions first.

Thanks for the Pool…

Thanks for the PoolThis week was Hot!

At one point the little temperature gauge in my car read 103 degrees.  At the height of the heat I got a quick text from my wife.  It read,

“The pool is so awesome.  Thank you so much for getting it and putting it up.”

The day came to a close and as I walked out to my car after a long day at work.  I walked beside another person and mentioned that I got a thank you from my spouse about setting up the pool.  What I heard back caught me a little off guard.

“I sent a thank you to my spouse as well for putting the air conditioners in the windows…and they are still sitting in the basement and not installed.”

I felt the need to clarify.

“No, it was a real thank you because they appreciate the pool on such a hot day.  It was not a sarcastic thank you.”

The person looked confused and only replied with a puzzled, “oh” and got in their car and drove off.  I thought to myself, “Wow, this person thought my spouse was being critical of me and was joining in about their spouse.”

This reminded me of how often I hear other people criticizing their spouses or significant others, their friends, and even this kids in front of others.  I grew up around a lot of people who would do this, and it has taken a lot of effort to not follow in that path.

Why do we feel so compelled to express such dissatisfaction with others?  What makes matters worse is how often I hear it happen in front of the person being criticized.

“He is just not that handy around the house, and we have to pay a lot to get simple things done around our house.”

“She is not great at managing the day-to-day, so I have to step in a lot.”

“They are not that sharp, and I don’t know how they are going to make it after highschool.”

I am heading to a party with a lot of couples and their kids this afternoon, and I am going to count how many times I hear this happening (maybe it could someday be a kind of a sad bingo game for parties).  For the next week or so, take the time to listen for it, you may be amazed at how often this occurs.  When you hear it happening, have the courage to step in and provide an encouraging word or re-direct the conversation.    And if you catch yourself doing it…Stop it.