Tag: hardened

The Attempted Compliment

Sometimes we become hardened towards those around us, even our customers. Prior interactions, prior conflicts, or prior assumptions cloud our current view. They complained, they were unhappy, they were…[insert specifics here]. Now we see them and the world through a tainted lens. I heard…

The Long Hardened Road

Photo by Jon Rawlinson accessed on Wikimedia Commons While working with a group we were discussing the stress associated with their jobs.  We discussed the role of that emotional intelligence plays in dealing with that stress, and how their glass can become cloudy.  The…

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