Sometimes we become hardened towards those around us, even our customers.
Prior interactions, prior conflicts, or prior assumptions cloud our current view.
They complained, they were unhappy, they were…[insert specifics here].
Now we see them and the world through a tainted lens.
I heard a story the other day.
A customer complained. They needed some assistance. They needed something corrected.
A small team was mobilized to respond.
This team was on-site to solve the issue.
The customer approached this team at the end.
The customer began to speak.
The team responded first.
“Are you here to complain again, about something else?”
But, the customer was not there to complain.
The customer was attempting to compliment the response, the team, and the work.
The attempted compliment was shut down before it could happen.
Hardness had set in.
Where have we become hardened?
Where have we missed the attempted compliments?
Take a moment today and think about what you are holding onto, and against others (including your customers), that may be getting in the way of what they deserve.
Carl Weber Consulting 