The Attempted Compliment

Sometimes we become hardened towards those around us, even our customers.

Prior interactions, prior conflicts, or prior assumptions cloud our current view.

They complained, they were unhappy, they were…[insert specifics here].

Now we see them and the world through a tainted lens.

I heard a story the other day.

A customer complained. They needed some assistance. They needed something corrected.

A small team was mobilized to respond.

This team was on-site to solve the issue.

The customer approached this team at the end.

The customer began to speak.

The team responded first.

“Are you here to complain again, about something else?”

But, the customer was not there to complain.

The customer was attempting to compliment the response, the team, and the work.

The attempted compliment was shut down before it could happen.

Hardness had set in.

Where have we become hardened?

Where have we missed the attempted compliments?

Take a moment today and think about what you are holding onto, and against others (including your customers), that may be getting in the way of what they deserve.

About Carl Weber

Carl Weber, is the owner and founder of Carl Weber Consulting, a consulting group that helps businesses, non-profits, and individuals understand themselves, hire and manage well, and become great leaders. Carl worked in local government for more than ten years, as the Town Administrator of a few towns in NH. Once upon a time he was a search and rescue swimmer for the US Navy. Carl holds Bachelors’ Degrees in Political Science & Community Development and a Master’s Degree in Public Policy. Carl is a Certified Professional Behavioral Analyst (CPBA) and Certified Professional Motivators Analyst (CPMA). Carl regularly teaches on human factors and the relationship of behavior and leadership styles, as well as motivation, coaching, leadership challenges, and failing as a leader. His passion is to help leaders in their lifelong journey to finish well, to combat and work with their inner voice, and to live a meaningful story worth reading. Carl lives in Southern New Hampshire with his wife Amanda and together they are raising a small tribe of four young (somewhat crazy) women with the goal of unleashing them on the world to change it for the better.
This entry was posted in Change the World, Customer Service, Emotional Intelligence, Knowing Yourself, Making a Difference, Random Thoughts, Relationships and tagged , , , , , , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s