The Long Hardened Road

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Photo by Jon Rawlinson accessed on Wikimedia Commons

While working with a group we were discussing the stress associated with their jobs.  We discussed the role of that emotional intelligence plays in dealing with that stress, and how their glass can become cloudy.  The conversation took an interesting turn.

The cloudy glass image helped them identify their current emotional state, but did not address the larger picture.

They were on a journey.  They began their careers with hopes, dreams, and a passion to serve.  Over the years, the negative or stressful parts of their job, caused a hardness to form.  With every subsequent negative event, they would take a step down a long hardened road.

This journey was not overnight.  Each step was subtle, and not readily noticeable.  Days passed.  Weeks passed.  Years passed.  One day they found themselves becoming so hardened, so far down that road that they were was almost unrecognizable.

“How did we get so far down this road?”

“When did we become so hardened towards the job and the people?”

“How do we get back?”

The trouble with incremental steps is the difficulty noticing the change.  They never planned to go so far down that road, to become so hardened.  It was just one step.  But one step became another, and another, and another.  It wasn’t until they looked back years later that they saw the distance they had traveled.

I began to wonder.  How many times does this happen to us?  A bad event happens, and it hardens us.  Then another comes our way.  Another disappointment, another failure, another hardship.  We begin to walk down that road and the result is a hardness as our hopes and dreams fade.

Where have you walked down this road?  How can you begin to take a step back?  This group collectively agreed to find their way back.  May we all find the strength follow them.

Everything Requires a Conversation

A few days ago, I sat down with someone who began discussing a few issues that needed to be addressed in their workplace.  All were minor issues, but were getting in the way of getting goals accomplished and creating some minor disruptions or tension throughout their building.

The first issue was described in detail with a question at the end.

“What do you think I need to do about this?”

“It sounds like you need to have a conversation.”

The next issue was described, this time it was about a conflict and how another person’s work-style was causing disruption.

“What do you think I need to do about them?

“It sounds like you need to have a conversation.”

By the time we approached the third issue, it became clear that this was even more complex and involved multiple departments and people.  Again the question came.

“What do you think I need to do about this?”

But before I could answer…

“I know what you are doing to say…EVERYTHING REQUIRES A CONVERSATION!”

I paused, wrote it down on a sticky note and posted it on my computer monitor.  They were right.  Most, if not all of the conflicts and issues at home, in the office, or where you volunteer exist because people are involved.  The only way to make progress is to have a conversation.

I am not saying that these conversations are easy.  I spent a good portion of my time facilitating conversations between individuals and teams that have gone far too long without having the conversations needed to address the issues when they were small.

Take out a piece of paper and make a list of the top three conversations you should be having.  They are not always easy, but for me making a list helps keep me accountable to accomplish the task, especially when it is a difficult one.  And remember, everything requires a conversation.

It’s Running Itself

You have an idea. You are excited. You tell others. You may even have a plan.

Then something happens. You walk away, and assume that they are implementing your idea, your vision, and your plan. In your mind, “it’s running itself.” Your work is complete, because you not only came up with an amazing idea, your inspired them so uniquely that their motivation, their loyalty, and their efforts were completely aligned with your vision. You did your part, now it is in their hands. You move on to the next big idea.

Don’t hear this wrong. Big ideas are great. We should dream, we should develop ideas, but sometimes the idea or coming up with a vision of what you would like to do, be, or accomplish is the easy part. The more difficult part is making your idea happen. Implementing your vision takes discipline and hard work. Working hard at the daily tasks needed to make your dream a reality is not glamorous.  You have to make sacrifices, and you may even fail.

Discipline can seem overwhelming but you can start small, with just a few minutes each day.  You may be surprised where it takes you, and those around you who usually are tasked with trying to implement your big idea may breathe a sigh of relief.

What is in your pocket?

I was at a conference the other day and while approaching a table at dinner, someone called out,

“What is in your pocket?”

The rest of the table looked puzzled as I reached into my pocket, but my pocket was empty that day.

“Sadly nothing today, I guess they are getting older.”

I had to take a seat and explain.  Years ago, my middle daughter started a tradition when I would leave the house.  She would take some toy, rock, or piece of jewelry and give to me to have in my pocket that day.  It wasn’t everyday.  It typically centered around my presentation days.  (Maybe it was because I was more dressed up, or in fact more stressed out on those days.)

This handing me a toy became a dramatic emotional filled moment for her.

“Daddy, take this with you so you won’t forget me.”

“Daddy, this is for you today so you will remember me.”

Before one event, I was up in the front of the room making sure everything was ready to present.  I was nervous, it was a large group.  To help calm my nerves, I reached in my pocket.  I pulled out a little plastic animal and I was suddenly reminded that there was this little girl who loved me and wanted to be remembered today. The nerves faded, and the presentation went forward.

The session ended, and we had a question and answer time.  Various questions came, but there was one hand that popped up at the end.  I knew something was up by the strange smile on the person’s face.  At first, I thought they were going to try to stump me with a question.

“One final question…what is in your pocket?”

Apparently they had seen me gripping this little toy before the session.  I showed the group, and explained the story.  Much to my surprise, a few weeks later at the end of another presentation, another hand went up.

“What is in your pocket?”

The word had spread, and for most of those days, my daughter had in fact given me something for my pocket.  It wasn’t every time, but enough to build a reputation.  As she grew, the tradition began to fade.  Then one day, while hastily getting ready to leave one morning, my youngest game up for the typical kiss/hug combination before I raced to the car. She paused for just a moment.

“Daddy, this is for you today.  So you won’t forget me.”

What reminder do you need today?  What small reminder that you are loved and are not alone in this journey would brighten your day?  Go ahead and put it in your pocket today.  It is amazing how your perspective changes when you reach in that pocket.

I often wonder if they realize how much that small token helped me on those stressed filled days.  Sometimes the simplest reminder bring perspective back.

My daughters were right.  I didn’t forget them.

insertfunnydomainname.com

I mentioned a while ago about my habit of calling a few friends on the way to work. These morning calls provide us with a way to keep “the cup” away from our homes, and give us some time to connect and process out our lives together.  Unfortunately we do not always connect and have to leave a voicemail.

With one friend in particular I have developed a habit.  For some reason (perhaps because they know it’s me calling) I get their voicemail more often than not.  After listening to their voicemail message over and over, and hearing them say that can also be reached at their email at blahblahblah@domainname.com, I had a funny idea.

Instead of simply leaving a message, my quest was to come up with a funny domain name back to them when I called after the beep.

It goes something like this:

Beep.

Hi, this is

Carl@whydoesn’tmyfriendeveranswerthephone.com

and I am sorry I missed you.  Call me back or you can reach me at my email

Carl@whydoesn’tmyfriendeveranswerthephone.com

We would laugh and developing these domain names became a way for us to essentially explain why we were calling or what we needed in a few short words.

Hi, this is Carl@Iamabadfriendwhonevercallsback.com give me a call soon.

Sorry I missed you, this is Carl@whatthehellwereyouthinking.com you’d better call right away!

Hey, Carl@feelingprettystressedatwork.com call right away!

The funny domain names helped us say a little about how we were feeling, or at times what we needed from each other.  Sometimes they were less funny and more of a clue that we needed something deeper.  Reflecting on this, I wonder…what is your domain name?  What story would it tell about you for us to know your real situation or circumstance without the normal filtered approach to our conversations.  Maybe it would help if we knew this about each other and ourselves.

you@tooafraidtoactoraskforhelp.com

you@takingontheworldtoday.com

you@justtakingitonedayatatime.com

you@wonderingifmydreamsarestillpossible.com

Go ahead and reply with your domain name today.  Who knows, just putting it out there may help it become a reality.

Time

Yesterday was the first day wearing my watch in almost two years.  This watch had been sitting dormant because of its need for some major repairs.  For most people, a watch is just a way to keep track of time, but this watch is something different (or at least it was supposed to be different).  This watch and I have been together for 20 years.

A few short days after graduating from high school, I woke up each day in the Navy. Every day was planned, structured, and dictated by someone else.  Days were long, routine, and blended together and I never wore a watch.  There was never really a reason to wear a watch when each day was someone else’s and you were just along for the ride.

But as my four-year journey was coming to an end, I began to think.  Maybe spending all that time at sea gives you time with your thoughts that the average person doesn’t normally have in life…or maybe it was just breathing all that salt-filled air.  My thoughts were filled with plans, ideas, and goals for life.

One of the first things I did upon my return (besides rushing down to start dating the woman who would ultimately become my wife) was to buy myself this watch.  It took a while to find the right watch.  Something nice, but not too nice.  Something that would last, and stay in style.

Eventually, I found the watch I was looking for and in an overly ceremonious way, purchased the watch.  After unwrapping it, and placing it on my wrist, I told myself something as it rested there for the first time.

“Your time is now your own, and this should be a reminder to make the most of it.”

This reminder helped me through harder times ahead, through college exams, moving and changing jobs, and periodic failures in life.  The reminder was present at amazing times of our wedding, kids, first houses and jobs, and establishing a life together.

Yesterday as I drove to work, sat in meetings, went to a parent-teacher conference, shopped for school supplies, and came home, the watch was there.  Periodically while glancing down at the movement of the hands, I was reminded of my words to myself so long ago.  It was as if for a moment, I was receiving a reminder and a challenge from my 22-year-old self.

“Your time is still your own, are you making the most of it?”