Category: Making a Difference

Everything Requires a Conversation

Posted on by Carl Weber

A few days ago, I sat down with someone who began discussing a few issues that needed to be addressed in their workplace.  All were minor issues, but were getting in the way of getting goals accomplished and creating some minor disruptions or tension throughout their building.

The first issue was described in detail with a question at the end.

“What do you think I need to do about this?”

“It sounds like you need to have a conversation.”

The next issue was described, this time it was about a conflict and how another person’s work-style was causing disruption.

“What do you think I need to do about them?

“It sounds like you need to have a conversation.”

By the time we approached the third issue, it became clear that this was even more complex and involved multiple departments and people.  Again the question came.

“What do you think I need to do about this?”

But before I could answer…

“I know what you are doing to say…EVERYTHING REQUIRES A CONVERSATION!”

I paused, wrote it down on a sticky note and posted it on my computer monitor.  They were right.  Most, if not all of the conflicts and issues at home, in the office, or where you volunteer exist because people are involved.  The only way to make progress is to have a conversation.

I am not saying that these conversations are easy.  I spent a good portion of my time facilitating conversations between individuals and teams that have gone far too long without having the conversations needed to address the issues when they were small.

Take out a piece of paper and make a list of the top three conversations you should be having.  They are not always easy, but for me making a list helps keep me accountable to accomplish the task, especially when it is a difficult one.  And remember, everything requires a conversation.

What is in your pocket?

Posted on by Carl Weber

I was at a conference the other day and while approaching a table at dinner, someone called out,

“What is in your pocket?”

The rest of the table looked puzzled as I reached into my pocket, but my pocket was empty that day.

“Sadly nothing today, I guess they are getting older.”

I had to take a seat and explain.  Years ago, my middle daughter started a tradition when I would leave the house.  She would take some toy, rock, or piece of jewelry and give to me to have in my pocket that day.  It wasn’t everyday.  It typically centered around my presentation days.  (Maybe it was because I was more dressed up, or in fact more stressed out on those days.)

This handing me a toy became a dramatic emotional filled moment for her.

“Daddy, take this with you so you won’t forget me.”

“Daddy, this is for you today so you will remember me.”

Before one event, I was up in the front of the room making sure everything was ready to present.  I was nervous, it was a large group.  To help calm my nerves, I reached in my pocket.  I pulled out a little plastic animal and I was suddenly reminded that there was this little girl who loved me and wanted to be remembered today. The nerves faded, and the presentation went forward.

The session ended, and we had a question and answer time.  Various questions came, but there was one hand that popped up at the end.  I knew something was up by the strange smile on the person’s face.  At first, I thought they were going to try to stump me with a question.

“One final question…what is in your pocket?”

Apparently they had seen me gripping this little toy before the session.  I showed the group, and explained the story.  Much to my surprise, a few weeks later at the end of another presentation, another hand went up.

“What is in your pocket?”

The word had spread, and for most of those days, my daughter had in fact given me something for my pocket.  It wasn’t every time, but enough to build a reputation.  As she grew, the tradition began to fade.  Then one day, while hastily getting ready to leave one morning, my youngest game up for the typical kiss/hug combination before I raced to the car. She paused for just a moment.

“Daddy, this is for you today.  So you won’t forget me.”

What reminder do you need today?  What small reminder that you are loved and are not alone in this journey would brighten your day?  Go ahead and put it in your pocket today.  It is amazing how your perspective changes when you reach in that pocket.

I often wonder if they realize how much that small token helped me on those stressed filled days.  Sometimes the simplest reminder bring perspective back.

My daughters were right.  I didn’t forget them.

Until you become it

Posted on by Carl Weber

Amy Cuddy on Ted.com speaks about how our body language can shape who we are, and ultimately our success.  Why not give it a try?  Raise those arms high.  Who knows, eventually you may become what you have been hoping for all along.

We Just Need a Strong Leader

Posted on by Carl Weber

Working with teams is great.  But, I have noticed a pattern.  When there is difficulty, conflict or lack of communication an interesting pattern emerges during the various sessions.  What I hear during these sessions is consistent.

Sometimes these statements are a muttering in the back of the room, other times they are directly proclaimed for the group.

“We just need a strong leader.”

“If the [insert bosses title here] did more of [whatever topic we are discussing] we wouldn’t be in this mess.”

My personal favorite – “This is all well and good, but when will our leader apply some of these principles?”

In most cases I am there because the leader has identified the issue and wants to inspire collective solutions and buy in from the group.  Admittedly these leaders have not always lead deliberately, but the demands of their time and energy has increased, and they assumed that these teams would self-manage or self-lead through the routine of the day.

Then something interesting occurs.  The leader begins to lead, and in a strong and deliberate way.  The leader provides clear direction, communicates a larger vision, and begins to hold everyone accountable for results.  This newfound accountability eventually finds its way to those vocal critical few.  According to their earlier statements, what follows would logically be a happy embrace of this new leadership model.  Tragically, it doesn’t.

“Who does [insert leader’s name here] think they are messing with the way we have done things?”

“Can you believe that they want us to report on our activities, why don’t they just leave us alone like before?”

“Why do they keep making us go to meetings?  Why are they in our space so often?  Why are they asking so many questions?”

As the leader becomes stronger and tackles the various issues they find that the people who so clearly demanded strong leadership, are the ones who fight the hardest against it when it arrives.  Often, those vocal few are no longer there in a few years because when they said “We Just Need a Strong Leader” what they really meant was “I need someone to complain about to deflect attention from my own lack of personal leadership.”

Maybe that vocal person was right.  The organization did need stronger leadership, but you should be careful what you wish for…you just might get it.

Theory, Paper and Real Life

Posted on by Carl Weber

Sadly, a lot of times I am better in theory or on paper than I am in real life.  I have certain beliefs about the way the world or people should be, how they can better connect with and work with each other and I think, write and even periodically teach these concepts. Applying these concepts to my own life has proven to be a challenge.  I will give you a few examples.

Preparing to teach on emotional intelligence and becoming stressed about it and losing my cool with the kids about their homework.

Writing a blog about communicating while getting into an argument with those around me.

Teaching on coaching in the workplace while canceling my coaching session with one of my employees.

My ability to offer great advice to others while failing to take that exact same advice for my own present situation is remarkable (unfortunately).

I heard a very important idea from Jack Enter, a speaker and author.  During a session on failing as a leader, he warned us that believing in something and putting it into practice are two separate things.  He warns us to be careful about being satisfied with our beliefs while never executing on the actions necessary to do the steps needed to be the people and leaders we need to be.

Our (or at least my) ability to allow this disconnect between theory, who we are on paper, and real life is amazing.  The ability to have two seemingly contrary positions without noticing it has become more apparent to me, especially when I fail.

Jack recommends disciplining ourselves to implement these concepts, while being accountable to others so we actually do these things.  How to you make sure your theories or who you are on paper makes it into your real life?

For me, the morning phone call helps because it provides a space to be honest about where I didn’t measure up, and be accountable to others to make changes that bring my life more in line with these theories I believe.

Your Super Secret Bonus Day

Posted on by Carl Weber

While having breakfast with a friend yesterday, I was reminded about an idea I had a few years back.

“You know what I need?  I need one of those secret bonus days you talked about inventing.”

It had been so long that I had forgotten my radical idea/invention, time altering notion.

(Image Courtesy of Western Michigan University Registrar’s Office)

The idea is a simple one, but does require altering the space-time continuum.  Everyone, and I mean everyone gets a Super Secret Bonus Day each week.  It appears on your calendar.  It can be between Wednesday and Thursday, after a hard Monday, anywhere you like, it is up to you.

The Super Secret Bonus Day is yours.  You get to do those things that you never get to do for yourself given your busy almost crazy paced life.  Read that book, go to the beach and lay in the sun, write, paint, sing, or just rest.  There is a catch.

No one else knows you are gone during your Super Secret Bonus Day.  You may have spent that day at the beach between Monday and Tuesday, but no one noticed.  For them, it was business as usual, but you are surprisingly tan and relaxed.  There are no logistics that you have to work out to have your day, no child care, no guilt for wanting to spend some time alone away from your significant other, kids, parents, co-workers, boss or friends.  It is your day and everyone gets one.

As we talked a little more at breakfast, I began to wonder.  Why is this concept so attractive, yet so unattainable?  (Besides the whole altering time thing…)  We are so busy, so stretched, and so scheduled that there is no time left for us.  We all have these lists of things we would like to do, but time slips away and they become a somewhat resentful reminder that there was no time to accomplish these things.

Given that a few years have passed and I have been unable to alter the course of time (despite a few good attempts), I have a new idea.  We can still have our Super Secret Bonus Day, but it may look a little different.  Everyone can have a Super Secret Bonus Day but the reality is you need to schedule it on your calendar.  Once a week may be too much to start, so I am going to try for once a month (for some of you, once a quarter may be more realistic).

Here is my plan.  I am going to put my Super Secret Bonus Day on the calendar once a month.  A day for just me to ponder life, read, and write a little while sipping coffee in some amazing local coffee shop, eating a lunch without the rushing of managing young kids, and quiet time in a library or art gallery.  What will your Super Secret Bonus Day include?

A few Super Secret Bonus Day Guidelines (no rules, this is supposed to be fun right?)

1.  It is your day.

2.  Do something you like that is not work related.

3.  Come to some agreement with those within your sphere that you each get a day, and let it happen without making the other person feel guilty for taking their day.

4.  Help someone else take their day (watch their kids, encourage them to schedule it).

5.  Have fun!