Category: Communication

Badfriend.com

Posted on by Carl Weber

badfriend

Have you ever had that friend that just drifted away? You stopped calling. They stopped calling. Weeks pass and evolve into months. The next thing you know, years pass. When you reflect on the relationship, there were no major fights or arguments, but time creates this sort of distance between you. That distance becomes a larger and larger incentive not to pick up that phone, or send that text. Even worse, when you mount the courage to send that message, it is not returned and your efforts are in vain.

While reconnecting with a close friend recently (it had been years without calling or connecting) we talked about ways to prevent this in the future. Both of us need to commit to calling, texting or emailing each other. It makes it harder that this particular friend is 1,824 miles away so the odds of bumping into each other at the local market is pretty slight.

In order to ensure that we stay connected, we came up with an idea for a website and service for anyone who needs a little help being a better friend.

In the spirit of creating funny domain names, we called it badfriend.com (it is not a real site…yet).

Here is how it would work.

You sign up on the website and identify your friends. Your friends are either already members or you can invite them to the service. There are various levels of connection services that help remind you to send that email or text. You can initiate that conversation through the website or app, and automatic reminders are sent to remind you to connect with your friends. You would have your own email address @badfriend.com and the system would send your friends notice when you were not meeting your requirements as a friend.

If you do not connect regularly you are charged a penalty.  However, if you do connect with your friends you earn points. These points enter you into a lottery for cash prizes, similar to the experiment that VW did with speed camera in Sweden.

Relationships are not always easy. Being a good friend takes work. Imagine how amazing it would be to have a website and app managing it all for you and creating the right incentives and penalty.

Until then, it is up to us to make the decision to stay connected, pick up that phone, or send that message.

If it has been a while since you called or connected, you can always start how I initiated my conversation with this friend:

“Hi, this is Carl@badfriend.com, I am sorry for not connecting, lets start again.”

Pick one friend, the one that was once close but time has created distance. It won’t be easy, but pick a day within the next week and connect, it may just be worth it.

Everything Requires a Conversation

Posted on by Carl Weber

A few days ago, I sat down with someone who began discussing a few issues that needed to be addressed in their workplace.  All were minor issues, but were getting in the way of getting goals accomplished and creating some minor disruptions or tension throughout their building.

The first issue was described in detail with a question at the end.

“What do you think I need to do about this?”

“It sounds like you need to have a conversation.”

The next issue was described, this time it was about a conflict and how another person’s work-style was causing disruption.

“What do you think I need to do about them?

“It sounds like you need to have a conversation.”

By the time we approached the third issue, it became clear that this was even more complex and involved multiple departments and people.  Again the question came.

“What do you think I need to do about this?”

But before I could answer…

“I know what you are doing to say…EVERYTHING REQUIRES A CONVERSATION!”

I paused, wrote it down on a sticky note and posted it on my computer monitor.  They were right.  Most, if not all of the conflicts and issues at home, in the office, or where you volunteer exist because people are involved.  The only way to make progress is to have a conversation.

I am not saying that these conversations are easy.  I spent a good portion of my time facilitating conversations between individuals and teams that have gone far too long without having the conversations needed to address the issues when they were small.

Take out a piece of paper and make a list of the top three conversations you should be having.  They are not always easy, but for me making a list helps keep me accountable to accomplish the task, especially when it is a difficult one.  And remember, everything requires a conversation.

They

Posted on by Carl Weber

At times, our busy schedules, full plates, and drive to get things done can become excuses or justification for our lack of intentional communication.  Over time, how we communicate with others is more of a habit and we give it little thought or consideration.

The other day, while working with a group I heard some interesting dialogue.

“If they would just understand what needs to be done here without complaining, it would be just fine.”

“They always micromanage us and do not understand how much we have to accomplish.”

“They are just difficult and this is not a democracy, they need to do their jobs.”

“They never listen.”

“They.”  In each case, both groups were placing blame onto the other.  Over and over during the session I heard this term “they.”  It would be comical if it wasn’t sad.  There was no “I” or “We.”  Replacing “They” with these terms reveals part of the problem.  It is much easier to describe how others need to change, or what they do wrong, versus taking ownership of what I or We do not do well.

When you find yourself blaming “They” perhaps it is time to check out that mirror on the wall.  Imagine the progress any team, relationship, or workplace could make by taking ownership for their own actions first.

My Cooked Finger is Weak…

Posted on by Carl Weber

The other day I was having this interesting conversation with someone about their voicemail message.  Essentially, they never set up their voice on their cell phone.  When you call them, you get the standard voice stating you reached their number and a beep.  I am always suspect of the standard default voice because I am never sure if I called the right number or not.  I had to ask.

Why didn’t you set up your voice mail?

Well, if I am not there, someone should just text me.

Fair enough.  But what if someone doesn’t realize it is your cell phone?

Then they should not be calling me!

The rest of the conversation was spent coming up with creative messages for their voicemail.  They fell into a few categories:

1.  Trying to be funny.  These are voicemails that try to get a laugh.  One suggestion was the “Hello…hang on just a minute…” or “Hello, I cannot hear you…hello” approach.

2.  Trying to be deep.  These voicemails hinged around indicating that you were either contemplating the universe, conquering the world, or serving humanity.

3.  Trying to be crazy.  These involved getting multiple people in on the voicemail and involved yelling, shouting or various noises in the background (concert, jet plane, or zoo animals).  At one point I was trying to find a way to get the phone and put the message on there when the person was not looking.

It was during this conversation that I remembered the craziest voicemail I had ever heard.  To this day, it always wins hands down!  I first heard it while in college.  I had a musician friend with a few roommates.  At the time, those little magnets with words on them were new and popular and people stuck all these little word-magnets on their refrigerators.  As the story goes, they were making random word combinations and the result was read into their answering machine.  Each roommate had a sentence to read.  Each roommate waded deeply into their respective role.  The result was something different.  Something crazy.

For the full effect you have to read each sentence out loud as if you were the greatest actor or perhaps the greatest over-actor on the planet (a slight British accent helps).  Read them with determination.  Read them with feeling.  Read them with as much emotion as you can muster and you will have just a taste of what I heard the first time I called their number.

“My cooked finger is weak.”

“Misty is she who asks a thousand boys.”

Eat, though you have leg of iron.”

Beep

Is your voicemail message funny, or deep, or crazy?  I was reminded that sometimes we let this sort of crazy creativity mellow with age.  What a shame.  We should get crazier and more daring with age, not more reserved.  So, get out there and be creative.  Come up with something new for your voicemail, or maybe even your life.  If you dare, have the courage to share it with all of us.

Thanks for the Pool…

Posted on by Carl Weber

Thanks for the PoolThis week was Hot!

At one point the little temperature gauge in my car read 103 degrees.  At the height of the heat I got a quick text from my wife.  It read,

“The pool is so awesome.  Thank you so much for getting it and putting it up.”

The day came to a close and as I walked out to my car after a long day at work.  I walked beside another person and mentioned that I got a thank you from my spouse about setting up the pool.  What I heard back caught me a little off guard.

“I sent a thank you to my spouse as well for putting the air conditioners in the windows…and they are still sitting in the basement and not installed.”

I felt the need to clarify.

“No, it was a real thank you because they appreciate the pool on such a hot day.  It was not a sarcastic thank you.”

The person looked confused and only replied with a puzzled, “oh” and got in their car and drove off.  I thought to myself, “Wow, this person thought my spouse was being critical of me and was joining in about their spouse.”

This reminded me of how often I hear other people criticizing their spouses or significant others, their friends, and even this kids in front of others.  I grew up around a lot of people who would do this, and it has taken a lot of effort to not follow in that path.

Why do we feel so compelled to express such dissatisfaction with others?  What makes matters worse is how often I hear it happen in front of the person being criticized.

“He is just not that handy around the house, and we have to pay a lot to get simple things done around our house.”

“She is not great at managing the day-to-day, so I have to step in a lot.”

“They are not that sharp, and I don’t know how they are going to make it after highschool.”

I am heading to a party with a lot of couples and their kids this afternoon, and I am going to count how many times I hear this happening (maybe it could someday be a kind of a sad bingo game for parties).  For the next week or so, take the time to listen for it, you may be amazed at how often this occurs.  When you hear it happening, have the courage to step in and provide an encouraging word or re-direct the conversation.    And if you catch yourself doing it…Stop it. 

But I am not that way with YOU!

Posted on by Carl Weber

What we say matters.  How we interact with others matters.  Lately there has been a pattern in many conversations that almost went unnoticed until someone close to me pointed it out.  I call this pattern the unintentional high standard.

A quick definition is in order.  The unintentional high standard is when someone describes their expectation of something or someone else then proceeds to discuss how that other person or thing is not meeting that standard.  This can be in the form of a rant, complaint, or sometimes a tirade.

“I cannot believe that [insert name here] has not called me more often.  I feel like this relationship is one-sided.”

“Did you see the dish they brought to the party, did they even try?”

“I cannot believe [insert spouse or significant other here] wasn’t more [pick one: caring, compassionate, understanding, loving, excited, interested, engaged] about [insert topic here].”

At some point in one of these interactions while you are simply the bystander or listener, you begin to wonder how often this person says the same things about you to others.  If they are holding up this standard for others, even if unintentional, they must be holding this standard against you too.  Maybe you even dare to ask.

“So, is this the way you feel about me?  When I don’t call as often, or brought that crappy side dish to the party?”

“No, I am just ranting, but I am not that way with You!”

Really?  Are you the one exception to this high standard?  Do you get a pass that the rest of the universe doesn’t receive?  And how does it feel to be around someone who is always pointing out where others are not meeting the mark?

For the next week or so, spend a little time listening and see how often we all create these unintentional high standards.  Maybe we should do a little less ranting and a little less complaining.  I pointed this out to someone recently, and the saddest part was they didn’t even realize they were doing it.