Tag: conflict

Everything Requires a Conversation

Posted on by Carl Weber

A few days ago, I sat down with someone who began discussing a few issues that needed to be addressed in their workplace.  All were minor issues, but were getting in the way of getting goals accomplished and creating some minor disruptions or tension throughout their building.

The first issue was described in detail with a question at the end.

“What do you think I need to do about this?”

“It sounds like you need to have a conversation.”

The next issue was described, this time it was about a conflict and how another person’s work-style was causing disruption.

“What do you think I need to do about them?

“It sounds like you need to have a conversation.”

By the time we approached the third issue, it became clear that this was even more complex and involved multiple departments and people.  Again the question came.

“What do you think I need to do about this?”

But before I could answer…

“I know what you are doing to say…EVERYTHING REQUIRES A CONVERSATION!”

I paused, wrote it down on a sticky note and posted it on my computer monitor.  They were right.  Most, if not all of the conflicts and issues at home, in the office, or where you volunteer exist because people are involved.  The only way to make progress is to have a conversation.

I am not saying that these conversations are easy.  I spent a good portion of my time facilitating conversations between individuals and teams that have gone far too long without having the conversations needed to address the issues when they were small.

Take out a piece of paper and make a list of the top three conversations you should be having.  They are not always easy, but for me making a list helps keep me accountable to accomplish the task, especially when it is a difficult one.  And remember, everything requires a conversation.

It’s Running Itself

Posted on by Carl Weber

You have an idea. You are excited. You tell others. You may even have a plan.

Then something happens. You walk away, and assume that they are implementing your idea, your vision, and your plan. In your mind, “it’s running itself.” Your work is complete, because you not only came up with an amazing idea, your inspired them so uniquely that their motivation, their loyalty, and their efforts were completely aligned with your vision. You did your part, now it is in their hands. You move on to the next big idea.

Don’t hear this wrong. Big ideas are great. We should dream, we should develop ideas, but sometimes the idea or coming up with a vision of what you would like to do, be, or accomplish is the easy part. The more difficult part is making your idea happen. Implementing your vision takes discipline and hard work. Working hard at the daily tasks needed to make your dream a reality is not glamorous.  You have to make sacrifices, and you may even fail.

Discipline can seem overwhelming but you can start small, with just a few minutes each day.  You may be surprised where it takes you, and those around you who usually are tasked with trying to implement your big idea may breathe a sigh of relief.

We Just Need a Strong Leader

Posted on by Carl Weber

Working with teams is great.  But, I have noticed a pattern.  When there is difficulty, conflict or lack of communication an interesting pattern emerges during the various sessions.  What I hear during these sessions is consistent.

Sometimes these statements are a muttering in the back of the room, other times they are directly proclaimed for the group.

“We just need a strong leader.”

“If the [insert bosses title here] did more of [whatever topic we are discussing] we wouldn’t be in this mess.”

My personal favorite – “This is all well and good, but when will our leader apply some of these principles?”

In most cases I am there because the leader has identified the issue and wants to inspire collective solutions and buy in from the group.  Admittedly these leaders have not always lead deliberately, but the demands of their time and energy has increased, and they assumed that these teams would self-manage or self-lead through the routine of the day.

Then something interesting occurs.  The leader begins to lead, and in a strong and deliberate way.  The leader provides clear direction, communicates a larger vision, and begins to hold everyone accountable for results.  This newfound accountability eventually finds its way to those vocal critical few.  According to their earlier statements, what follows would logically be a happy embrace of this new leadership model.  Tragically, it doesn’t.

“Who does [insert leader’s name here] think they are messing with the way we have done things?”

“Can you believe that they want us to report on our activities, why don’t they just leave us alone like before?”

“Why do they keep making us go to meetings?  Why are they in our space so often?  Why are they asking so many questions?”

As the leader becomes stronger and tackles the various issues they find that the people who so clearly demanded strong leadership, are the ones who fight the hardest against it when it arrives.  Often, those vocal few are no longer there in a few years because when they said “We Just Need a Strong Leader” what they really meant was “I need someone to complain about to deflect attention from my own lack of personal leadership.”

Maybe that vocal person was right.  The organization did need stronger leadership, but you should be careful what you wish for…you just might get it.

Maybe Your Boss Is Right?

Posted on by Carl Weber

Okay, okay, bear with me on this one.  I was listening to a friend talk about not railing against your boss, your employer, your job or your organization.  The message really resonated with me and I realized how often we hear this in everyday conversations. Are there bad bosses?  Yes, they made a movie about that.  Are there bad jobs?  Again, yes.  Is the boss always wrong?  Maybe not.

The benefit of working with so many individuals across various workplaces is themes begin to appear.  This theme or sentiment seems pretty ingrained with a lot of us.  A while ago while working with a leader, they described that the real conflict was with their boss. The lack of trust, and second guessing that their boss did made the situation impossible for this leader to function.

The more we talked, the more I asked questions about what was actually happening in this leader’s workplace.  Towards the end of our time together I had one final question.

“Now that we talked about what is really happening in your operation, was your boss right or wrong?” I asked.

There was a long pause.

And another.

“Right, [expletive], it.”

The revelation was clear.  The boss was trying their best to coach this leader about an identified problem in their operation.  The boss was right.  The leader could not see the problem, but focused on the issue with the boss instead.  The whole time this leader was fighting against the boss, valuable time had been lost and the situation was getting worse.

My friend’s message and this meeting made me think about my own life.  How often do I take something personally or let my ego get in the way of becoming a better leader, manager, husband, father or employee?

I am taking my friend’s advice to identify these situations and try to be a little more humble.  Whenever I find myself disagreeing or saying that someone is “wrong” I take a step back.  Maybe the boss (or whoever is trying to tell me something) is right.