Customer Service is on my mind. The recent interactions with companies combined with updating my own presentation to prepare for a few upcoming sessions may be the root cause, but it is there.
While in the middle of updating some materials, an email arrived. It asked a simple question.
“What are the top 5 Customer Service Skills from your perspective?”
I let that email sit for about a week while I pondered my response.
Below is my list.
1. Empathy – the ability to see our customer’s world, their challenges, their struggles even when they seem to do something that we do not understand or agree with.
2. Follow Through – essentially being able to bring about a solution without stopping along the way and learning to either “Ask or Act” if we get stuck.
3. Respect – to treat customers as if we are trying to earn their trust, loyalty, and partnership each day, everyday.
4. Ability to Listen – to hear what is really happening, and not just assume what is being requested or needed.
5. Flexibility & Empowerment – to have enough margin and competence within your sphere of influence to solve what can be solved if possible.
Now a question for you.
“What are the top 5 Customer Service Skills from your perspective?”
We all look forward to your list.
