The Signs

There are signs everywhere.

Literal signs.

Stop signs. Directional signs. Yield signs. For Sale signs. Parking signs.

You get the idea.

Signs are everywhere, so much so that you may not even notice how cluttered our spaces have become with signs.

My favorite signs to observe are in workplaces, because they are typically aimed at someone’s behavior that someone else is trying to correct.

“Please clean up your dishes in the sink, we are not your parents.”

“Keep this door clear.” That has morphed into, “Keep everything away from this door, boxes, carts, and supplies.”

These signs are sending messages. Messages about expected behavior. Messages about who you are as an organization.

I see these signs so often that sometimes their messages simply blend into the background noise of life.

Two signs recently caught my attention, but for different reasons.

Sign Number One: The Sink is Still Broken

Yes the sink is still broken

An example of a perfectly helpful sign: the sink is broken. However, I have now witnessed this sign for over a year. This issue and the sign have been here for more than a year now.

The message: We know something is broken, but we are not fixing it. Our solution is for your to do a little more work, but clearly we are not about to fix the problem we both can see.

Sign Number Two: Who Cleans City Hall?

Who cleans city hall?

The message: We take pride in what we do, enough to tell you that we are actual people who are cleaning up this heavily trafficked building. If you are not happy with the level of service, you know exactly who is responsible.

Take a look around your organizations.

Where are the signs?

What messages are those signs sending?

About Carl Weber

Carl Weber, is the owner and founder of Carl Weber Consulting, a consulting group that helps businesses, non-profits, and individuals understand themselves, hire and manage well, and become great leaders. Carl worked in local government for more than ten years, as the Town Administrator of a few towns in NH. Once upon a time he was a search and rescue swimmer for the US Navy. Carl holds Bachelors’ Degrees in Political Science & Community Development and a Master’s Degree in Public Policy. Carl is a Certified Professional Behavioral Analyst (CPBA) and Certified Professional Motivators Analyst (CPMA). Carl regularly teaches on human factors and the relationship of behavior and leadership styles, as well as motivation, coaching, leadership challenges, and failing as a leader. His passion is to help leaders in their lifelong journey to finish well, to combat and work with their inner voice, and to live a meaningful story worth reading. Carl lives in Southern New Hampshire with his wife Amanda and together they are raising a small tribe of four young (somewhat crazy) women with the goal of unleashing them on the world to change it for the better.
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2 Responses to The Signs

  1. Jen Brennan says:

    Update 7.30.16: Drippy sink still continues to drip. Please turn faucet to the right. Thank you!

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