Transactional is taking orders, processing materials, and enforcing rules or procedures.
Relational is meeting a need, asking and knowing, and providing solutions.
Transactional can be short-sighted.
Relational sees the whole picture.
Transactional says “the rules are rules.”
Relational says “I see where an exception may be in order.”
Transactional says, “Thank you for shopping or placing that order.”
Relational says, “Thank you for placing your trust in us or partnering with us.”
Transactional is easy.
Relational is hard.
Transactional is clean.
Relational is messy.
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Published by Carl Weber
Carl Weber, is the owner and founder of Carl Weber Consulting, a consulting group that helps businesses, non-profits, and individuals understand themselves, hire and manage well, and become great leaders. Carl worked in local government for more than ten years, as the Town Administrator of a few towns in NH. Once upon a time he was a search and rescue swimmer for the US Navy.
Carl holds Bachelors’ Degrees in Political Science & Community Development and a Master’s Degree in Public Policy. Carl is a Certified Professional Behavioral Analyst (CPBA) and Certified Professional Motivators Analyst (CPMA).
Carl regularly teaches on human factors and the relationship of behavior and leadership styles, as well as motivation, coaching, leadership challenges, and failing as a leader. His passion is to help leaders in their lifelong journey to finish well, to combat and work with their inner voice, and to live a meaningful story worth reading.
Carl lives in Southern New Hampshire with his wife Amanda and together they are raising a small tribe of four young (somewhat crazy) women with the goal of unleashing them on the world to change it for the better.
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