A great post from a friend. Hope you enjoy it as much as I did.
One of Merriam-Webster’s definition of ‘Listen’ is:
Yesterday, I was interacting with one of my clients for work when I found myself having to actively engage in listening. She was expressing to me her frustrations with the computing world as she sees it and as it relates to the management of her business. I just listened. I provided some general feedback to let her know I was paying attention, but I did not say much. I think she appreciated that and I was able to gather a greater understanding of her concerns by doing so.
As I walked away and towards my car to leave, I thought more about listening. Not just in the case above, but in other areas of my life.
I am asking myself, and you, the following questions:
-How often do you truly listen to your customer without…
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