Customer service training can be an interesting adventure. Some people are excited. Other people are bored, or have a negative reaction. Some of the reactions depend on how the training was announced or conveyed.
My favorite reactions came after the training was announced via email.
Mandatory Customer Service Training: No Excuses
Below is a clip of some recent reactions.
What would the reactions be in your organization? Have you created a culture of customer service or do you train as punishment when things are not going well?
Why Customer Service Training?
Because just like any other skill, you need practice to improve.
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Published by Carl Weber
Carl Weber, is the owner and founder of Carl Weber Consulting, a consulting group that helps businesses, non-profits, and individuals understand themselves, hire and manage well, and become great leaders. Carl worked in local government for more than ten years, as the Town Administrator of a few towns in NH. Once upon a time he was a search and rescue swimmer for the US Navy.
Carl holds Bachelors’ Degrees in Political Science & Community Development and a Master’s Degree in Public Policy. Carl is a Certified Professional Behavioral Analyst (CPBA) and Certified Professional Motivators Analyst (CPMA).
Carl regularly teaches on human factors and the relationship of behavior and leadership styles, as well as motivation, coaching, leadership challenges, and failing as a leader. His passion is to help leaders in their lifelong journey to finish well, to combat and work with their inner voice, and to live a meaningful story worth reading.
Carl lives in Southern New Hampshire with his wife Amanda and together they are raising a small tribe of four young (somewhat crazy) women with the goal of unleashing them on the world to change it for the better.
View all posts by Carl Weber
Carl Weber Consulting 