Customer service training can be an interesting adventure. Some people are excited. Other people are bored, or have a negative reaction. Some of the reactions depend on how the training was announced or conveyed.
My favorite reactions came after the training was announced via email.
Mandatory Customer Service Training: No Excuses
Below is a clip of some recent reactions.
What would the reactions be in your organization? Have you created a culture of customer service or do you train as punishment when things are not going well?
Why Customer Service Training?
Because just like any other skill, you need practice to improve.