Monthly Archives: September 2014

The Contest (and rules and giveaway)

The Contest Know Yourself. Change the World. A lot of my work with people starts with a better understanding of their own styles. Either in the coaching relationship or when working with leadership teams, starting with better self-knowledge is a … Continue reading

Posted in Change the World, Knowing Yourself, Our Behaviors, Random Thoughts | Tagged , , , , , , , , , , , | Leave a comment

The Less Than Default Switch

After hearing similar narratives during different coaching sessions, a pattern became clear. Different people, same narratives. Different issues, same descriptions. Different positions, same struggles. “I want to write, I would love to write, but I am not good enough compared … Continue reading

Posted in Change the World, Habits, Inner Voice, Knowing Yourself, Making a Difference, Random Thoughts | Tagged , , , , , , , | 8 Comments

Customer Service Coaching and the Salad

(Image Courtesy of http://thehealthyfoodie.com) While eating at a restaurant while traveling, an interesting customer service interaction unfolded that I could not ignore. As the three people at the adjacent table received their food, I noticed one of them make a … Continue reading

Posted in Coaching, Customer Service, Making a Difference, Random Thoughts | Tagged , , , , , , , | 3 Comments

Running as a Team

It was an afternoon where the temperature hovered close to freezing when our small group of four decided to run together for the first time. We work together. We talk about running together. Why not run together? Running can be … Continue reading

Posted in Making a Difference, Random Thoughts, Relationships, teams | Tagged , , , , , , | 2 Comments

Transactional or Relational?

Transactional is taking orders, processing materials, and enforcing rules or procedures. Relational is meeting a need, asking and knowing, and providing solutions. Transactional can be short-sighted. Relational sees the whole picture. Transactional says “the rules are rules.” Relational says “I … Continue reading

Posted in Change the World, Customer Service, Making a Difference, Random Thoughts | Tagged , , , , | 1 Comment