Month: August 2014

Rusty Connections

(Image Courtesy of http://www.angiesroost.com) A friend recently reached out to make sure we were okay. Nothing specific happened, just a little time passed since we last connected. “Are we okay?” “Yes. Why, do you think something is wrong?” “No, just sometimes when time passes…

Habit Residue

We all have Habits. Certain things we do that are a recurring pattern. Some we enjoy and are positive in our lives. Others are not great for us, and we struggle with changing them. Habits become wired in our brains so we can focus…

5 Customer Service Skills

Customer ServiceĀ is on my mind. The recent interactions with companies combined with updating my own presentation to prepare for a few upcoming sessions may be the root cause, but it is there. While in the middle of updating some materials, an email arrived. It…

Ask or Act

(Images courtesy of seespotshinedogtraining.com and nhmountainhiking.com) Two simple choices. Ask or Act. If things were only that easy. As I learn more about our “fight or flight” reaction in our brains, there is another “f” reaction that seems to take hold. Freeze. The state…

There is More to this NO than I can Explain

NO. Followed by a puzzled look and a little pushback. Sometimes there is more to this NO than I can Explain. Sometimes there is no time to give the explanation due to the circumstances. Sometimes there are others around who cannot hear the details….

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