Monthly Archives: December 2013

For When You Ship

During the holidays it is hard to say “this is my favorite gift.” Undoubtably someone will wonder why their gift didn’t make the list, and then the comparing will begin. In order to thwart this comparison and potential hurt feelings, … Continue reading

Posted in Being Thankful, gifts, Making a Difference, Random Thoughts, Relationships | Tagged , , , , , , , , , , , , | 4 Comments

The Relationship Reset Button

(Image Courtesy of So often in relationships, whether at home or work, with family or friends or loved ones, the past can overly shape the present. You had a disagreement with that person. Now¬†every interaction is awkward. You lost … Continue reading

Posted in Emotional Intelligence, Family, Habits, Knowing Yourself, Making a Difference, Modifying, Our Behaviors, Our Words, Random Thoughts, Relationships | Tagged , , , , , , , | 2 Comments

Their Own Role In Their Story

(Image Courtesy of During the final session of a five-part series with leaders, we asked them to create an intentional leadership plan and present it to the rest of the group. Each leader tackled the greatest challenge before them … Continue reading

Posted in Inner Voice, Knowing Yourself, Leadership, Making a Difference, Random Thoughts, Your Job, Your Story | Tagged , , , , , , , , | 2 Comments

Internal Customers

A few weeks ago, I was teaching a customer service class. One of the exercises split the group into small teams and they were asked to identify all of their customers. The lists grew, and the flip charts filled. As … Continue reading

Posted in Customer Service, Knowing Yourself, Random Thoughts, Relationships, Your Job | Tagged , , , , , , , , , | 3 Comments